Client: Access Recruiting
Challenge
Based in Tampa, Florida, Access Recruiting hires employees for several pharmaceutical companies nationwide. A traditional telephone system didn’t support the professional image that the small business wanted to portray, so Access Recruiting looked for an advanced broadband voice solution to meet their needs. The company also wanted the solution to help them better manage their calls with easy-to-use features for conferencing, messaging, keeping call logs and more.
Solution
Access Recruiting came to Direct Partners for a broadband voice solution customized to their business.
Direct Partners worked closely with the client from design through implementation, to ensure they were comfortable with the new system and to help them make the most of all the features available.
“Inteligy provided us with impeccable service that made the transition even easier,” said Andrew Glasser from Access Recruiting. “The other companies we looked at put me on hold or straight to voice mail. But not
Direct Partners. They’re always quick to respond. And knowing that I can talk to someone and get answers when I need gives me more confidence to run my business.”
Result
Leveraging Direct Partners advanced broadband voice solution, Access Recruiting can now manage calls more efficiently and save time to focus on their business. Day-to-day operations have become smoother thanks to a range of user-friendly features, including a call conferencing tool that lets them easily talk with multiple parties around the country, all at once, with the click of a mouse. More importantly, Access Recruiting is now able to deliver a consistent customer experience to pharmaceutical companies and job candidates, and sustain a professional corporate image in the marketplace.
“The features allowed us to be more productive, and the interface is second to none,” said Glasser. “Our new system helped us significantly improve current client relationships and will play a major role in attracting new clients in the future.” |
