Client: Metroplex Mortgage Services
Challenge
Based out of Tampa FL, Metroplex Mortgage Services has a multi-state client base and was in need of more flexibility and functionality than their traditional telephone system allowed. Due to working in multiple area codes the technological solution would be a broadcast 800 number that simplified the process for their customers to reach them from anywhere.
Solution
Metroplex Mortgage Services came to Direct
Partners for a broadband voice application to be delivered as a hosted solution.
Direct Partners turned the client’s multiple offices into one cohesive operation by consolidating their multiple phone numbers (including cell phone numbers) under one system.
"Direct Partners offered an integrated, innovative and competitively priced solution that will be as beneficial for us long-term as it is short-term," said Sean Stephens from Metroplex Mortgage Services. "Traditional telephone systems will soon be a thing of the past, and we did not want to have the future concern that our communication system would become obsolete overnight."
Result
Metroplex Mortgage Services now leverages an advanced voice system that lets them receive calls even away from the office and always deliver a consistent customer experience. Their future-proof solution can grow with their business, lets them easily manage and prioritize calls according to their needs, and enabled significant savings in the process.
"The impact Direct Partners had on our business has been unbelievable." said Stephens. "Direct
Partners allowed us to compete successfully, increase our market share, improve overall customer service and dramatically lower our monthly costs. It improved our bottom line in every aspect." |
